• 1. Arrivals and Departures

    Checkin time: after 1 pm

    Checkout time: before 11am

    Guest arrive before 1pm or after 11am can leave  your luggage for free or pay for early checkin/ late checkout (subject to availability

    2. Check In & Deposit

    We do require that some form of valid photo identification is presented upon check in, preferably a passport (for non-Vietnamese guests), I.D. card or driving license (for Vietnamese guest).

    A deposit of 10$ or 200,000 VND is required. This deposit is for the locker key and other properties of GÀ hostel, which are available for your use while you stay in GÀ hostel. Should you return our properties or keep it in good condition as usual, you will receive this deposit upon your checkout.

    3. Payments

    Please be aware that we only accept cash, Banknet card, Mastercard and Visa card, American Express payments, Paypal.

    All payments must be done before you use our services/ products.

    4. Room allocation

    When booking beds in dorm rooms for you and your friends, we may not be able to put you in the same room. Book a dorm room if you want to guarantee you’ll all be allocated together.

    5. Locker key

    Upon check in, all guests will receive a locker key. If you lose your locker key, we charge 3$ for a replacement.

    6. Towel

    Towel is available for rent at 10,000 VND each. If you lose or tear the towel, we charge 3$ for a replacement

    7. Age Restrictions

    Bookings cannot be accepted from any person under the age of 18

    8. Breakfast

    Free breakfast is available at pantry from 7 – 9:30 am.

    9. Guest Behaviour

    The comfort, safety, privacy and security of our guests is of paramount importance to us at GÀ hostel. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be given a refund. Guests are expected to respect other guests as well as staff, local residents and property.

    10. No Smoking

    Smoking is not permitted anywhere in GÀ hostel. Any guest found smoking inside the hostel will be fined 50$, and asked to leave the premises immediately and will not be given a refund.

    11. No Drugs

    Drug use is illegal in Vietnam. Any guest found using drugs within our hostel will be fined 250$. They will be asked to leave the premises immediately and will not be given a refund.

    12. Alcohol consumption

    Alcohol consumption is only allowed for guests over the age of 18. Alcohol is available in the bar and can be consumed in the in the surrounding designated areas ONLY.

    13. Personal Property

    Secure lockers for small valuable items are located in dorm rooms. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. GÀ hostel accepts no liability for the loss, theft or damage to guests’ property, however sustained or caused. We strongly recommend you bring a padlock to use on your luggage and/or backpack.

    14. Damage to GÀ Hostels’ Property

    Guests will be expected to reimburse GÀ hostels for any damage caused by inappropriate behaviour during their stay.

    15. Liability

    Except in relation to death or personal injury caused by our negligence, GÀ’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

    16. Your Information

    GÀ hostels shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contract with you, and to inform you of other services and offers which we make available from time to time. 

    17. First aid kit

    First aid kit is available at the reception

    18. Errors and Omissions

    Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

    19. Discretion

    All bookings are subject to availability and GÀ hostels reserve the right to decline any booking at its discretion.

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